Terms of Service
Welcome to kandurel.com. These Terms of Service explain the rules and conditions that apply when you browse our website, create an account, place an order, contact us, or use any service provided by Kandurel, LLC.
By accessing or using this website, you agree to follow these Terms of Service and all related policies published on our website. If you do not agree with these terms, please do not use the website or place an order.
Kandurel, LLC may update, change, or remove website content, product information, prices, services, policies, and features from time to time. We try to keep information accurate, but occasional errors, delays, or updates may occur.
You agree to provide accurate, complete, and current information when placing an order, creating an account, contacting us, or submitting a form. Incorrect or incomplete information may cause delays, failed delivery, payment issues, or order cancellation.
Prices, order totals, taxes, shipping fees, and available payment options are shown during checkout. Our website uses Euro as the main store currency unless another currency option is clearly displayed before payment is completed.
Payment must be successfully authorized or completed before an order can be processed. For more details about accepted payment methods, currency, failed payments, refunds, and payment security, please review our Payment Methods page.
We use trusted third-party payment service providers to process payments securely. Kandurel, LLC does not store your full card number, CVV code, or complete payment account credentials on our website.
After an order is placed, we may send confirmation emails, payment updates, shipping notifications, tracking details, or customer service messages related to your order. Please make sure your email address is correct before completing checkout.
Order processing and delivery are handled according to our shipping rules. Shipping fees, delivery times, tracking information, customs duties, delays, and lost package procedures are explained in our Shipping Policy.
Estimated delivery times are provided for reference only and are not guaranteed. Delivery may be affected by carrier service, customs review, local conditions, weather, public holidays, incorrect address information, or other circumstances outside our direct control.
Return requests, refund eligibility, return conditions, inspection procedures, refund timing, and damaged or incorrect order concerns are handled according to our Refund & Returns Policy.
You may request a return within 30 days of receiving your order, subject to the conditions stated in our return policy. Returns sent without prior approval may be delayed, refused, or returned to the sender.
If your order is delayed or you need shipment updates, you may use our Order Tracking page when tracking information is available. If tracking does not update for an unusual period, please contact us for assistance.
You agree not to misuse our website, interfere with website security, attempt unauthorized access, upload harmful code, submit false information, copy website content for unlawful use, or use the website in a way that violates applicable laws.
Website text, images, layout, design elements, logos, graphics, product presentation, and other content are owned by Kandurel, LLC or used with permission. You may not copy, reproduce, distribute, or commercially reuse website content without written permission.
We respect customer privacy and handle personal information according to our Privacy Policy. This includes information related to orders, payments, shipping, customer service, website usage, account activity, and privacy rights.
Our website may use cookies and similar technologies to support cart functions, checkout, account login, analytics, performance, and security. More details are available in our Cookie Policy.
Third-party services, plugins, payment providers, shipping carriers, analytics tools, or embedded features may be used to operate the website. These third parties may have their own terms, privacy policies, cookie rules, and service limitations.
To the fullest extent permitted by applicable law, Kandurel, LLC is not responsible for indirect losses, service interruptions, carrier delays, third-party service issues, technical errors, or damages caused by misuse of the website or inaccurate information provided by the customer.
If you have questions about these Terms of Service, your order, payment, shipping, returns, privacy, or website use, please contact us through our Contact Us page or email us at [email protected].